Purchase Options & Cancellation Policy

The Familiar Human | Monthly Letter Club

Somewhere in your story, I found a piece of mine.

Welcome to The Familiar Human! We're so happy you're joining our little corner of the world, where heartfelt letters, meaningful stories, and thoughtful treasures bring us closer together.

We believe subscriptions should be simple, transparent, and commitment-free. Here's everything you need to know.

Monthly Subscription

The Familiar Human is a recurring monthly mail club priced at $14.99 per month, including standard U.S. shipping.

By subscribing, you authorize recurring monthly charges to your selected payment method until you cancel your subscription.

Each month's envelope features a thoughtfully curated collection of original letters, stories, and paper goods. Contents vary by edition.

Monthly Shipping Schedule

Our monthly envelopes are scheduled to ship on the 18th of each month.

• Subscribe on or before the 10th: Your first envelope is scheduled to ship on the 18th of that month.

• Subscribe after the 10th: Your first envelope is scheduled to ship on the 18th of the following month.

The 18th is our scheduled mailing date, not a guaranteed delivery date. If it falls on a Sunday or postal holiday, we will ship on the next available postal business day.

Automatic Renewals

Your subscription automatically renews each month unless canceled.

Your recurring billing date will be shown during checkout and in your subscription account.

Please note that your billing date and mailing date may be different.

Cancellations

You can cancel your subscription at any time. There are no long-term commitments or cancellation fees.

To cancel, log into your customer account and navigate to your subscription management page.

You may also contact us for cancellation assistance.

Cancellation prevents future renewal charges once it has been processed. It does not automatically cancel orders that have already been charged.

To avoid an upcoming renewal charge, please cancel before your next scheduled billing date.

Refunds & Previously Processed Orders

Because our monthly envelopes are prepared in limited batches, subscription payments for orders already in preparation or shipped are generally nonrefundable.

If you cancel after a renewal has been processed, the associated paid envelope will still be mailed according to the applicable shipping schedule unless a refund or cancellation is agreed upon.

If you believe you were charged incorrectly or have an issue with your order, please contact us. We review concerns individually and will honor any refunds required by applicable law.

Pausing or Skipping a Month

If available through your subscription account, you may pause your subscription or skip an upcoming order.

Changes must be completed before the relevant renewal charge to prevent billing for that cycle.

Address Changes

Please ensure your mailing address is accurate.

Address changes should be completed by the 10th of the month to help ensure your next envelope reaches