Shipping Policy

The Familiar Human

Somewhere in your story, I found a piece of mine.

We're so glad you're here! Every envelope from The Familiar Human is thoughtfully created, carefully packaged, and sent with a little extra love.

Here's everything you need to know about when your happy mail will arrive.

Monthly Mailing Schedule

The Familiar Human is a monthly mail club. All subscription envelopes are scheduled to ship on the 18th of each month.

To receive the current month's edition, your subscription must be placed on or before the 10th of that month.

• Subscribe by the 10th: Your first envelope will ship on the 18th of the same month.

• Subscribe after the 10th: Your first envelope will ship on the 18th of the following month.

Example: If you subscribe on March 8, your first envelope ships March 18. If you subscribe on March 12, your first envelope ships April 18.

This schedule gives us time to thoughtfully prepare and package each month's collection.

Shipping Costs

Shipping is included with all U.S. subscriptions!

Your $14.99 monthly subscription includes standard shipping within the United States. No additional shipping charge will be added for eligible U.S. subscription deliveries.

International shipping is not currently available.

Delivery Times

Once mailed, delivery times vary depending on USPS and your location.

Please remember that the 18th is our scheduled mailing date, not a guaranteed delivery date.

If the 18th falls on a Sunday or USPS postal holiday, envelopes will ship on the next available postal business day.

Occasional postal delays may occur and are outside our control.

Address Changes

Please make sure your mailing address is accurate when subscribing.

If you need to update your shipping address, please do so before the 10th of the month to help ensure your upcoming envelope reaches the correct destination.

We cannot guarantee address changes requested after the monthly cutoff.

Missing or Damaged Mail

We want every envelope to arrive safely!

If your monthly mail has not arrived within 14 business days of its scheduled shipping date, or arrives significantly damaged, please contact us so we can look into the issue.

We review missing or damaged mail concerns individually and will work with you toward an appropriate resolution.

Subscription Changes & Cancellations

Your subscription renews automatically each month until canceled.

You may manage or cancel your subscription through your customer account. Cancellation stops future renewals but does not automatically cancel or refund an order that has already been processed.

Please review our Subscription Policy for complete billing and cancellation details.

A Little Note From Us

The Familiar Human is about more than receiving something in the mail. It's about creating moments of connection in a world that sometimes feels disconnected.

Thank you for allowing us to send a little piece of humanity your way each month.

With warmth,

The Familiar Human